Overview
There is an issue printing from EnviroMSDS Authoring if Microsoft Windows
Updates from August 9, 2017 are installed.
Important Update, 12 August 2017 12:09pm PST: Microsoft
has confirmed this problem is due to a bug in their code. They are
currently working on a hotfix for the issue. ETA for the hotfix is TBD.
Updates will be posted as soon as they are available.
Windows Updates that cause printing problems
Microsoft has
acknowledged this problem in the Known Issues section of the articles
below:
"After you apply this security update and you print multiple documents
in succession, the first two documents may print successfully. However,
the third and subsequent documents may not print."
Symptoms
Your exact symptoms and error messages may vary as the entire scope of the
issue is not yet known. The following symptoms are what have been
reported. EnviroMSDS Authoring will print 2-3 jobs successfully, and then
throw one or more of the following EnviroMSDS Authoring or Windows errors
when it tries to print.
EnviroMSDS Authoring Errors
- EnviroMSDS Authoring cannot use printer '<printer name>'.
- When Generating an SDS to PDF output the Save As dialog will appear
and be set to your Documents folder.
Solutions
The issue is currently under investigation by Microsoft to find a
resolution. Updates will be posted as soon as they are available. There
are currently three workarounds for the issue.
Install this update version 8.12.58
">So far all tests that we have performed on both Windows 7 and Windows
10 have been successful in allowing the print functions and SDS Generation
routines to work properly.
Remove the update from the affected system
The issue appears to be directly related to specific Windows Updates from
August 9, 2017 . Uninstalling the appropriate update should
allow EnviroMSDS Authoring to return to normal functionality.
Please assess your security needs carefully before deciding whether to
uninstall or delay installing these Windows security updates.
| Windows Version |
Windows Update to remove |
| Windows 10 |
Security Update for Microsoft Windows (KB3176493) |
| Windows 7 |
Security Update for Microsoft Windows (KB3177725) |
Bypass auto generating of SDS to PDF output and output to HTML
You can bypass auto generating of PDF output by going to the Main Menu
- View - Options and change the Output type to HTML. This will bypass
silent printing to PDF.